Who do we contact regarding maintenance issues?
Please call Property Power on 01604 639008 Mon-Fri, 8am - 5pm. If the matter is urgent and out of office hours call 07967 819646. Please leave a message or send a text clearly stating your name, property address and full contact details. If however the property is managed by the owner, please call them direct.

Can we change our rent due date once we’ve moved in?
You can, please contact the office to make an appointment to discuss as you may be required to pay a top up amount to adjust the payment date.

Can I use any gas and electricity supplier?
Yes, you can use any supplier for your gas and electricity.

Do I need to take meter readings?
It is required that you take meter readings on the day you move in and provide them to your preferred supplier.

What should I do regarding post received for others?
Unless we request post to be retained by you or returned to us please return all post to sender.

Can we redecorate?
Many landlords are happy for tenants to decorate however you must seek permission from us in writing before any works take place. Please write to us or email outlining the proposed works including suggested colours and whether you intend to repaint upon moving out

Can I use my deposit as the last month’s rent?
Absolutely not. Your deposit is held in a Deposit Scheme under recently introduced government legislation and cannot be used as a rent payment. It may affect your reference if you fail to pay the final months rent and could also result in legal action being taken against you.

What happens if I lose my keys?
Replacement keys are available at £5 each (subject to a minimum £20) although some specialist keys may cost more. Please let us know immediately if keys have been lost. We reserve the right to have the locks changed and charged to you if keys have been lost.